Cleaning & Safety Standards

§ 01Our standard

CHG manages its furnished residences directly, which means the same standard applies to every home, every turn — not whatever an independent host happens to do. The goal is simple and consistent: when you arrive, the home should feel genuinely move-in ready — clean, stocked, and working — so a relocating employee or traveling professional can unpack and start, not troubleshoot.

Because we run a focused, self-managed portfolio rather than thousands of listings, an accountable owner is responsible for how each home is prepared and inspected. The sections below describe what that looks like in practice.

§ 02How a home is turned between guests

Between every stay, each home goes through a full turn before the next guest arrives — a clean, a restock, and a check that everything works. In practice this means:

• A full clean of every room — kitchen, bathroom(s), bedrooms, and living areas — including floors, surfaces, fixtures, and high-touch points like handles, switches, and remotes.
• Fresh, laundered linens and towels, and a bed made up ready for arrival.
• A kitchen reset — cookware, dishware, and utensils cleaned and returned to place; appliances wiped down; trash emptied.
• A restock of the everyday starter basics so you’re not shopping the first night. [REVIEW: confirm exactly what starter consumables are provided — e.g. paper towels, toilet paper, dish soap, a starter set of coffee/tea — and quantities, before listing specifics.]
• A walkthrough to confirm Wi-Fi, heating/cooling, hot water, lights, and appliances are working before the home is released for the next stay.

[REVIEW: confirm whether turns are handled in-house, by a named cleaning vendor, or both, and whether a written room-by-room checklist is used — and its length — before describing it more specifically or citing a checklist count.]

§ 03What you find at move-in

A CHG home is delivered furnished and ready to live in from the first night. You should arrive to a freshly cleaned home with a made-up bed, fresh towels, a fully equipped kitchen, working Wi-Fi, and all utilities on and included in your rate — no furniture to rent, no accounts to set up, no deposit-and-truck scramble.

Each home is furnished as shown in its listing. Minor variations can occur, but the home you book is the home you get; we don’t bait-and-switch a unit. [REVIEW: confirm any standard arrival amenities you want to commit to in writing — e.g. a welcome guide, local instructions, parking details — before listing them as guaranteed.]

§ 04Safety in every home

Each home is equipped with the safety basics expected of a furnished residence and is checked as part of every turn. These typically include working smoke detection, a fire extinguisher accessible in the kitchen area, and clearly identified exits, with carbon-monoxide detection where the home’s systems call for it.

[REVIEW: confirm the exact safety-device inventory present in each home — smoke detectors, CO detectors, fire extinguisher(s), first-aid items — and that they are tested on a stated cadence, before any specific count or schedule is published. Do not assert devices or testing intervals that have not been verified.]

The buildings our homes sit in are professionally managed residential properties with their own building-level safety systems and staff; CHG’s standard covers the home itself. We keep this description at the home level and at the area level by design, and we don’t publish building-identifying details on the website.

§ 05During your stay

For longer stays, the home is yours for the term — it isn’t serviced daily like a hotel. We can arrange additional cleaning or a mid-stay refresh on request, and for extended corporate placements a recurring cleaning cadence can be built into the agreement. [REVIEW: confirm whether mid-stay cleaning is included, available at cost, or arranged on request, and any standard cadence offered for long stays, before stating it as a fixed policy.]

Because CHG is owner-operated, the person who set up your stay is the one who arranges any of this — not a separate service desk.

§ 06If something isn’t right

If you arrive to a cleanliness or maintenance issue, tell us right away and we’ll make it right — that’s the advantage of one accountable owner rather than a ticket queue. We aim to acknowledge a reported issue quickly and to resolve cleaning and essential-function problems (heat, hot water, Wi-Fi, appliances) as a priority. [REVIEW: confirm the response and resolution windows you’re comfortable committing to in writing — e.g. acknowledgment same day, urgent issues addressed within X hours — before publishing specific timeframes.]

For urgent safety concerns, contact the relevant emergency service first, then notify us so we can support you and coordinate with building management as needed.

§ 07Questions & contact

Want the cleaning and safety detail for a specific placement, or particular standards documented in your corporate agreement? Email Hello@chghomes.com and we’ll put the relevant specifics in writing for your file.