Document · Privacy Policy · chghomes.com

Privacy Policy

Last updated June 2026 · 9 clauses

Draft — pending legal review · not legal advice

This policy is a working placeholder written to a plain-language standard for CHG's operations. It must be reviewed and finalized by counsel before publication, and reconciled against Virginia and federal privacy law, the requirements of any booking and payment partners (e.g., Hostaway, Airbnb, Stripe), and any applicable analytics or email tools actually in use. Bracketed items require a factual or legal decision.

01Overview

This Privacy Policy explains what information CHG (“we,” “us”) collects when you use chghomes.com, why we collect it, and the choices you have. We aim to collect as little as possible and to use it only for the reason you gave it to us. Last updated: June 2026.

02What we collect

Information you give us

When you send a message, request a quote, or ask to be emailed a cost estimate, we collect what you choose to share — typically your name, email address, optional phone number, your dates, party or team size, and any details you include in your message.

Information collected automatically

Like most websites, we may collect limited technical information such as your device type, browser, and general (non-precise) location, plus how you move through the site. [GC + CTO to confirm exact analytics tool and data scope — the brief calls for lightweight, privacy-respecting event tracking such as calculator completions and quote submissions.]

Booking & payment

CHG does not process payments on this website. When you book an apartment, you complete your reservation and payment through our third-party booking partner, which collects and handles your payment information under its own privacy policy. [GC to name the partner(s) and link their policies.]

03How we use your information

We use the information you provide to answer your message, prepare and send quotes and cost estimates, manage your stay if you book, and improve the website. We use automatically collected information to understand how the site is used and to make it work better. We do not sell your personal information. [GC to confirm scope.] We will only email you marketing messages if you ask us to, and you can opt out at any time. [GC to confirm email practices and any required consent mechanism.]

04How we share information

We share your information only as needed to run our business and only with parties who help us do so — for example, our booking and payment partner when you make a reservation, and any tools we use to send email or measure site usage. [GC to enumerate processors and confirm data-processing terms.] We may also disclose information if required by law or to protect our rights, guests, or property. We do not sell or rent your information to third parties for their own marketing.

05Cookies & tracking

We use a limited set of cookies and similar technologies to make the site function and to measure usage in aggregate. [GC + CTO to confirm the exact cookies/analytics in use and whether a cookie-consent banner is required for any visitors.] You can control cookies through your browser settings; turning some off may affect how parts of the site work.

06Your choices & rights

You can ask us what information we hold about you, ask us to correct or delete it, and opt out of any marketing email. To make a request, email Hello@chghomes.com. [GC to confirm applicable rights under Virginia Consumer Data Protection Act and any other relevant law, the verification process, and response timelines.]

07Data retention & security

We keep the information you share only as long as we need it to answer you, fulfill a booking, meet legal or tax obligations, and run the business, then dispose of it. Retention periods vary by record type and applicable legal or tax requirements. We take reasonable steps to protect your information, though no method of transmission or storage is completely secure.

08Children’s privacy

This site is intended for adults arranging lodging. We do not knowingly collect personal information from children. [GC to confirm against applicable children’s-privacy law.]

09Changes & contact

We may update this policy as our practices or the law change; when we do, we’ll revise the “Last updated” date above. Questions about this policy or your information? Email Hello@chghomes.com. [GC to add CHG’s legal entity name and mailing/registered-agent address as required for publication — respect the reputational gate: use the company’s legal/registered details, not building-identifying operator details.]

See also our Terms of Use and Contact page.