Trust & Policy · Owner-Operated · Arlington VA

Everything a careful team checks before they sign

Before a relocation lead, a procurement analyst, or a compliance reviewer places with a housing vendor, they want to know who is accountable, how the booking actually works, and where the standards are written down. CHG is owner-operated and book-direct: one named owner is responsible for every stay, the rate is all-inclusive with no platform fee, and every policy is published here in plain language. Start here.

For procurement teams Read the policies
Why teams trust CHG

Accountability you can point at

Trust shouldn’t require a leap of faith. These four things are true of how CHG operates today — each one honestly deliverable by a small, owner-operated company, and each one written down so you can verify it rather than take our word for it.

01 Owner-operated

One accountable owner, not a switchboard

CHG is owner-operated. The same person who scopes your placement is the one who answers when a date shifts, an extension comes up, or something in a home needs a fix. There is no call center and no ticket queue between you and a decision — you reach an accountable owner directly.

Direct owner line · no handoff
02 Book direct

Book direct, with nothing hidden in the rate

Booking direct with CHG means an all-inclusive rate — utilities, Wi-Fi, laundry, a full kitchen, linens, and cleaning bundled into one figure — with no resort fees and no platform service fee layered on top of the same home. What is and isn’t included is spelled out in writing before you commit.

All-inclusive · no platform fee
03 Boutique stability

A real person is responsible for every stay

A large marketplace can list thousands of homes it has never set foot in, with accountability spread across hosts, software, and support tiers. CHG runs a focused portfolio it manages itself, so responsibility for your stay sits with a named owner — not an algorithm and not a host you’ll never reach. Small is the point.

Self-managed homes · named owner
04 Written, not implied

The standards are written down

Cleaning and turn standards, the cancellation framework, our accessibility and fair-housing commitments, and how we handle cookies and data are all published here in plain language — so a procurement or compliance reviewer can read the policy rather than take it on faith.

Published policies · plain language
The boutique difference

Small isn’t a limitation here — it’s the accountability

The furnished-housing market has drifted toward scale: marketplaces that list thousands of homes nobody on the company side has ever walked through, where responsibility for a stay is spread thin across independent hosts, support tiers, and software. When something goes wrong at 9pm, you’re routed — not answered.

CHG is built the opposite way on purpose. We run a focused portfolio of furnished residences in the National Landing, Crystal City, and Pentagon City area, and we manage them ourselves. The person who scopes your placement is the person who answers for the length of the stay. There is no host you’ll never reach and no queue between you and a decision — a real, named owner is responsible for every stay, start to finish.

That’s the quiet advantage a careful buyer is actually looking for: not the biggest inventory, but a single point of accountability who can authorize a fix, honor a commitment, and stand behind the standards published on this page. Our footprint is growing, and the model won’t change as it does.

The policy library

Every standard, in plain language

The documents a vendor file should contain — written to a plain-language standard, honest about what is settled and what is still being finalized. Open any one to read it in full.

Procurement

Booking with confidence

The corporate trust surface — a real Arlington business, a certificate of insurance on request, a single invoice, one named contact, and a written proposal before you commit.

Read the policy Operations

Cleaning & safety standards

The turn and cleaning standard we hold between guests, the safety basics in every home, and how we handle a problem during a stay.

Read the policy Terms

Cancellation policy

A reasonable, plainly-stated extended-stay cancellation and change framework — shown as a working draft, confirmed in writing in your agreement.

Read the policy Commitment

Accessibility

Our commitment to an accessible website and to working with guests who have accessibility needs, aimed at recognized web standards.

Read the policy Commitment

Fair housing

Our commitment to fair, equal treatment of every guest and inquiry, consistent with the federal Fair Housing Act.

Read the policy Privacy

Cookie policy

A plain-language explanation of the minimal cookies a static site like ours uses, and the choices you have over them.

Read the policy

Looking for guest reviews? They live where they’re verified — on our booking platform — and we link them honestly from our reviews page rather than restating ratings here.

Vetting CHG?

Place with a business that answers directly

Send your dates, headcount, and any procurement or compliance requirements — a certificate of insurance, a W-9, specific agreement language — and get a written proposal back, on one invoice, from the owner who’ll manage the stay.

Request a proposal See booking with confidence