Fair Housing

§ 01Our commitment

CHG is committed to fair housing. We welcome guests and inquiries without regard to who they are, and we treat everyone honestly and equally throughout the process — from the first question, to a quote, to the stay itself. Equal treatment isn’t just a legal floor for us; it’s how we want to run an owner-operated business that people trust.

§ 02The Fair Housing Act

The federal Fair Housing Act prohibits discrimination in housing on the basis of race, color, national origin, religion, sex (including sexual orientation and gender identity), familial status, and disability. We conduct our business consistent with that law.

State and local laws may extend protections further. [REVIEW: confirm with counsel whether to enumerate additional protected classes under Virginia fair-housing law and any Arlington/local provisions, and keep this list current with the law.]

§ 03How we apply it

In practice, our commitment means:

• Availability, pricing, and terms are offered on the same basis to everyone, based on dates, length of stay, and the home — not on any protected characteristic.
• Our marketing and listings are written to welcome all qualified guests and avoid any preference, limitation, or discrimination based on a protected class.
• Any guest screening or qualification we use is applied consistently and only for legitimate, lawful business reasons. [REVIEW: confirm with counsel exactly what screening/qualification criteria are used and that they are applied uniformly, before describing them further.]
• We don’t steer anyone toward or away from a particular home based on who they are.

§ 04Reasonable accommodations

If you have a disability and need a reasonable accommodation or modification to use a home or our service, let us know and we’ll work with you in good faith on what’s possible, consistent with the law and the realities of the specific home and its building. The fastest path is to tell us early, so we can give you an honest answer before you commit. See also our accessibility commitment.

§ 05If you have a concern

If you ever feel you weren’t treated fairly in any interaction with CHG, we want to hear about it directly — email Hello@chghomes.com and it will reach the owner. You also always retain the right to contact the U.S. Department of Housing and Urban Development (HUD) or the relevant state or local fair-housing agency. [REVIEW: confirm with counsel whether to include the HUD complaint contact details and any required equal-housing-opportunity notice or logo.]

§ 06Contact

Questions about our fair-housing commitment, or need an accommodation discussed for a stay? Email Hello@chghomes.com and you’ll reach a real, accountable person.